Shipping policy

Shipping at a glance

• Free US shipping on orders of $75 or more.
• Orders under $75: $4.90 standard shipping for most orders. Heavier orders (4 lb and up) are $10.90.
• In-stock orders ship the next business day.
• Delivery: 3–7 business days after your order ships (US).
• Tracking: you'll get a shipping confirmation email with tracking.

Where we ship

• United States: all 50 states and Washington, D.C.
• US territories and military addresses: Puerto Rico, U.S. Virgin Islands, Guam, American Samoa, Northern Mariana Islands, Micronesia, the Marshall Islands, Palau, and APO/FPO/DPO addresses.
• Canada: shipping is calculated at checkout. Any duties or taxes charged on delivery are paid by the customer.
• PO boxes: yes, we ship to them.
• Other countries: not available yet. If your country doesn't show up at checkout, we can't ship there right now.

Shipping costs (US)

• You'll see the exact shipping cost at checkout before you pay.
• Items marked free shipping ship free to the 50 states and D.C., whatever your order total.

Processing and delivery

• In-stock items ship the next business day (Monday–Friday).
• We ship with USPS or UPS. Standard delivery takes 3–7 business days after your order ships.
• Backorders: a backordered item says so on its product page and in your cart, with an estimated ship time. If your order includes a backordered item, the whole order ships together once everything is ready.

Tracking your order

When your order ships, you'll get a shipping confirmation email with your tracking number.

Need to change or cancel your order?

• Do it yourself, right after you order. On your order confirmation page, or the order status page linked in your confirmation email, you can update your shipping address, change sizes or items, or request a cancellation.
• Editing is open for a limited time. The page shows how long you have. After that, the options disappear so we can get your order out the door.
• Missed the window? Email merch@tpusa.com and we'll do our best to help before it ships.

Address problems

Please double-check your address at checkout. If a package comes back to us because of an incorrect or incomplete address, we'll reship it. You pay the reshipping cost.

Lost, stolen or damaged packages

• Lost, or marked delivered but not received? Email merch@tpusa.com within 14 days of the delivery date and we'll reship your order.
• Damaged or wrong item? Check your order when it arrives and email merch@tpusa.com right away so we can make it right.

Returns

You have 14 days from delivery to request a return on regular-priced items. Sale items and gift cards can't be returned. Full details are in our Refund Policy.

Questions?

Email merch@tpusa.com. We're happy to help.